Support
Email support
We aim to reply within two business days.
Reporting a Bug
The more of this you can include, the faster we can fix it:
- What you were doing, and what happened instead
- Your device and OS version (e.g. iPhone 15, iOS 18.2)
- The app version, shown at the bottom of the Profile screen
- A screenshot, if there's anything to see
Account and Data
Exporting your data
Email us from the address on your account and ask for an export. We'll send a machine-readable copy of your sessions, journal entries, game plans, and library within 30 days.
Deleting your account
You can delete your account from Profile → Account → Delete account in the app. This removes your training log, journal, game plans, and library. It cannot be undone. If you can't get into your account, email us and we'll handle it — we'll verify it's yours first.
Can't sign in
Use the "Forgot password" link on the sign-in screen. If you originally signed up with Google or Apple, use that same button rather than a password — the accounts are separate.
Gym Linking
Mat Log works fully without a gym. If your gym uses Flow Roll, linking it lets your attendance and belt promotions be confirmed by the gym rather than just self-reported. Your journal, library, and session notes stay private either way — see the privacy policy.
If your gym doesn't use Flow Roll, there's nothing to link and nothing you're missing out on. Everything in the app still works.
Purchases
Optional AI features are bought through the App Store or Google Play. Manage or cancel a subscription in your Apple or Google account settings — we can't do it for you. Refunds are handled by Apple and Google under their own policies; if you think something went wrong on our side, email us and we'll help you sort it out.
Feature Requests
Mat Log is being built now, which is the best possible time to tell us what you need. If something about how you train doesn't fit the app, we'd rather hear it early — send it over.